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FAQ






What is SkivvieBox?
SkivvieBox is a lingerie subscription service focused on giving its customers the most value possible for $59 per month. The retail value of the goods our customers receive is between $100 and $150.

When will I get my first order?

Orders placed before the 15th of the month will ship by the end of that month.  Orders placed between the 16th and 5th will ship by the 14th.


What brands do you carry?
SkivvieBox is committed to providing beautiful, high end pieces from our carefully curated partners. We carry many international and domestic major brands and designer labels. New lines are added all the time!


Examples of past lingerie: Blush Lingerie (Montreal), E Marie (Miami), Clare Bare (Los Angeles), Rose & Petal (France), Lormar (Italy), On Gossamar (USA), Thirdlove (San Francisco), and many more!


Why did you ship me a different size than I requested?

Some sizes run small or larger than marked on the tag, we may size you up or down.


How do you bill my credit card?
Your card will be charged at checkout and every month after that on the 15th unless you have not received your box by then.


Why did my package take so long?

We shop our suppliers and vendors for each particular person.  We don't select from bins of prepurchased inventory - this is a personalized service meant to find you lingerie you love.  Sometimes we have designers make exclusive sets that are custom to your size and this takes time!  We will stay in touch with you and keep you updated if this is the case.


I still haven't received my first order, what should I do?
Don't worry! We will take care of you and make sure you get your SkivvieBox. Simply contact [email protected] and we will sort the whole thing out!

What if I don't like a particular brand, style, or material?
No Problem! Contact us at [email protected] and we will note your account.

How do I make an exchange?
Contact [email protected] and let us know that you would like to make an exchange. We will send you a return label and, depending on stock, swap your item for a different size or send you something comparable in value. Please see our terms page for more detail. DESIGNER SETS CANNOT BE RETURNED - Only sent back for adjustments.

How do I cancel my subscription?
Simply log into your account and click cancel in your profile.


How are international returns handled?

If we shipped you the wrong size or the product is damaged, the shipping is on us!  We handle case by case issues, so if you have a question, just ask!


I emailed you, when should I hear back?

We do our best to answer as fast as possible but give us 48 hours.  We promise we will get back to you and answer any questions you may have.



My question wasn't here, how do I get more information?
Contact [email protected], we are glad to help!